Jelena Golubović
Stevana Đurđevića Trošarinca 8/6, 11030 Beograd, Srbija
Vesna M. Milanović
Univerzitet „Union-Nikola Tesla“, Beograd, Poslovni i pravni fakultet, Mladenovac-Beograd, Knez Mihailova 33, 11000 Beograd, Srbija
Nataša Bogavac-Cvetković
Univerzitet „Union-Nikola Tesla“, Beograd, Poslovni i pravni fakultet, Mladenovac-Beograd, Knez Mihailova 33, 11000 Beograd, Srbija
DOI: https://doi.org/10.31410/EMAN.2018.651
2nd International Scientific Conference – EMAN 2018 – Economics and Management: How to Cope With Disrupted Times, Ljubljana – Slovenia, March 22, 2018, CONFERENCE PROCEEDINGS published by: Association of Economists and Managers of the Balkans, Belgrade, Serbia; Faculty of Management Koper, Slovenia; Doba Business School – Maribor, Slovenia; Integrated Business Faculty – Skopje, Macedonia; Faculty of Management – Zajecar, Serbia, ISBN 978-86-80194-11-0
Abstract
Komunikacija je veoma bitan element u organizaciji. U mnogim empirijskim studijama je ispitivan uticaj komunikacije (ili zadovoljstva komunikacijom) na zadovoljstvo poslom i performanse posla. Rezultati potvrđuju jake pozitivne odnose između komunikacije i zadovoljstva poslom. Takođe, rezultati potvrđuju da je veza komunikacija – zadovoljstvo poslom bila jača od veze komunikacija – performanse posla. Ono što je interesantno je istraživanje veze između ove tri varijable sa moderatornom ulogom komunikacije (npr. u Petit i sar., 1997). Neki autori (npr. Goris i sar., 2000) su ukazali na potrebu istraživanja moderatorne uloge komunikacije u JCM modelu. Stoga, ovaj rad prezentuje sažet pregled moderatorne uloge komunikacije analizom relevantne literature u ovoj oblasti.
Key words
komunikacija, moderatorna uloga, performanse posla, zadovoljstvo poslom, JCM
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