Marija Marčetić – Akademija strukovnih studija Leskovac, Srbija
Bojan Kocić – Akademija strukovnih studija Leskovac, Srbija
Nikola Vasić – Beogradska akademija poslovnih i umetničkih strukovnih studija, Srbija
Gordana Prlinčević – Akademija strukovnih studija Leskovac, Srbija


Full paper

Download file

6th International Scientific Conference – EMAN 2022 – Economics and Management: How to Cope With Disrupted Times, Ljubljana, Slovenia, March 24, 2022, CONFERENCE PROCEEDINGS, published by: Association of Economists and Managers of the Balkans, Belgrade, Serbia; ISBN 978-86-80194-57-8, ISSN 2683-4510


The freight-forwarding market is at a tipping point because of the pandemic which dictates a new narrative in business with the changes companies have gone through in all sec­tors. Covid-19 initiated freight-forwarding, logisticians and customs officers to re-assess their strategy and realization of supply chains in line with new technology and digitalization. Intro­ducing digital solutions will be the focus of every part of the supply chain as it will increase the quality of their services and so secure an adequate level of competitiveness in the market. Digital trends surpass traditional business with ease in hopes of clearing existing logistical bottlenecks. Automation of business services, various applications and platforms offers value to all partici­pants in logistical achievements by decreasing cost. One benefit is the personalization of logisti­cal and freight-forwarding services through the creation and processing of data. This work con­siders how customs officers and forwarders tackle digital transformation. Digital transforma­tion in the freight-forwarding branch occurs on three levels. The first level is the new digital strat­egy of the FIATA freight-forwarding association for creating individual electronic documents. The second level encompasses different initiatives (IATA One Record, FEDeRATED, FENIKS, or IPC­SA NoTN) to further connect existing systems, allowing supply chain participants to exchange information and still maintain control over their information. The third level represents the dig­italization of the freight-forwarding companies themselves by introducing new software solu­tions. Customs systems advance at their own pace towards digitalization. Accessible, safe, inte­grated, interoperable electronic customs systems have eased electronic customs formalities to ease logistics in the supply chain when moving goods into/out of the EU. Compatible IT customs systems are built following international standards in terms of data sets which allows interac­tion with customs systems between countries.


Shipping; E-customs; Logistics; Digitalization; FIATA


Gartner Research, (2020) Gartner Magic Quadrant for Transportation Management Systems

Gokcay, B. (2021). Digitalization in Container Shipping Services: Critical Resources for Competitive Advantage, Journal of ETA Maritime Science 9(1):3-12, DOI: 10.4274/ jems.2021.47364, (Pri­stupljeno: 31.9.2021) Chains.pdf [Pristupljeno: jun 2021.].­ment-systems

International Federation of Freight Forwarders Associations, (2021). Documents and forms, pdf, (Pristupljeno: 9.9.2021)

Jashari, E. (2020). Uticaj Kovida-19 na digitalnu transformaciju, Digitalna transformacija – stub ekonomskog oporavka, Konrad adenaur Stiftung

Joanas Malfliet, J., (2011). Incoterms 2010 and the mode of transport: how to choose the right term, Ghent University, p.172

Kilibarda, M. (2020). Međunarodni transport, špedicija i osiguranje, Fakultet za poslovni me­nadžment, Bar

Marčetić, M. (2021a) Digitalni alati u špediterskom poslovanju, Šesti naučno-stručni skup sa međunarodnim učešćem, Politehnika, Akademija tehničkih strukovnih studija Beograd

Marčetić, M. (2021b). Digitalna strategija špediterske organizacije FIATA, Inovacije kao pokre­tač razvoja, Univerzitet Privredna akademija u Novom Sadu, Fakultet za primenjeni me­nadžment, ekonomiju i finansije, Beograd

Matijas, D. (2021). Pregled digitalne transformacije opskrbnih lanaca, Master’s thesis, Univer­sity of Zagreb, Faculty of Transport and Traffic Sciences / Sveučilište u Zagrebu, Fakul­tet prometnih znanosti

Nugraho, A., et al. (2018). Customer relationship management implementation in the small and medium enterprise. Proceedings of the 6th International Conference on Education, Con­cept, and Application of Green Technology, AIP Conference Proceedings. 1941. 020018. 10.1063/1.5028076.

www.easy (Pristupljeno: 1.9.2021)

Zelenika, R. (2001). Prometni sustavi, Tehnologija-Organizacija-Ekonomika-Logistika-Me­nadžment, Ekonomski fakultet u Rijeci, Rijeka, str. 56.



Share this

Association of Economists and Managers of the Balkans – UdEkoM Balkan
179 Ustanicka St, 11000 Belgrade, Serbia

Udekom Balkans is a dynamic non-governmental and non-profit organization, established in 2014 with a mission to foster the growth of scientific knowledge within the Balkan region and beyond. Our primary objectives include advancing the fields of management and economics, as well as providing educational resources to our members and the wider public.

Who We Are: Our members include esteemed university professors from various scientific disciplines, postgraduate students, and experts from ministries, public administrations, private and public enterprises, multinational corporations, associations, and similar organizations.

Building Bridges Together: Over the course of nine years since our establishment, the Association of Economists and Managers of the Balkans has established impactful partnerships with more than 1,000 diverse institutions across the Balkan region and worldwide.

EMAN conference publications are licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.