Terida Mehilli – University of Rome โ€œTor Vergataโ€, Department of Management and Law, Via Columbia 2, 00133 Rome, Italy

Keywords:
Goal ambiguity;
Performance information use;
Public sector

DOI: https://doi.org/10.31410/EMAN.2024.287

Abstract: This study has developed a systematic literature review to proยญvide a theoretical framework for understanding the relationship between goal ambiguity and performance information use in public management decision-making. According to the previous systematic literature review in management, this literature review developed a quantitative data analysis and qualitative analysis based on the summary of articles according to the variables approach of the study. The results of the systematic review analyยญsis were limited to 68 studies on performance information use and 48 studยญies on goal ambiguity issues. From the selected papers the results clearly show that only 12 articles study both topics and establish a relationship beยญtween goal ambiguity and performance information use.

Download full paper

8th International Scientific Conference – EMAN 2024 – Economics and Management: How to Cope With Disrupted Times, Rome, Italy, March 21, 2024, CONFERENCE PROCEEDINGS, published by: Association of Economists and Managers of the Balkans, Belgrade, Serbia; ISBN 978-86-80194-83-7, ISSN 2683-4510, DOI: https://doi.org/10.31410/EMAN.2024

Creative Commons Nonย Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission.ย 

Suggested citation

Mehilli, T. (2024). Relationship Between Goal Ambiguity and Performance Information Use. A Systematic Literature Review. In C. A. Nastase, A. Monda, & R. Dias (Eds.), International Scientific Conference – EMAN 2024: Vol 8. Conference Proceedings (pp. 287-299). Association of Economists and Managers of the Balkans. https://doi.org/10.31410/EMAN.2024.287

REFERENCES

Abatecola, G., Caputo, A., Mari, M., & Poggesi, S. (2013). Real estate management: Past, presยญent, and future research directions. International Journal of Globalisation and Small Busiยญness, 5(1/2), 98โ€“113.

Abatecola, G., Mandarelli, G., & Poggesi, S. (2013). The personality factor: How top manageยญment teams make decisions. A literature review. Journal of Management and Governance, 17(4), 1073โ€“1100.

Briner, R. B., & Denyer, D. (2012). Systematic review and evidence synthesis as a practice and scholarship tool. In D. M. Rousseau (Ed.), Handbook of evidence-based management: Companies, classrooms and research (pp. 112โ€“129). Oxford University Press. https://doi.org/10.1093/oxfordhb/9780199763986.013.0007ย ย 

Chun, Y. H., & Rainey, H. G. (2005a). Goal ambiguity in U.S. federal agencies. Journal of Public Administration Research & Theory, 15(1), 1โ€“30.

Chun, Y. H., & Rainey, H. G. (2005b). Goal ambiguity and organizational performance in U.S. federal agencies. Journal of Public Administration Research & Theory, 15(4), 529โ€“557.

Crossan, M. M., & Apaydin, M. (2010). A multi-dimensional framework of organizational innovaยญtion: A systematic review of the literature. Journal of Management Studies, 47(6), 1154โ€“1191.

Davis, R. S., & Stazyk, E. C. (2015). Developing and testing a new goal taxonomy: Accounting for the complexity of ambiguity and political support. Journal of Public Administration Reยญsearch and Theory, 25(3), 751โ€“775.

Denyer, D., & Tranfield, D. (2009). Producing a systematic review. In D. A. Buchanan & A. Bryยญman (Eds.), The Sage handbook of organizational research methods (pp. 671โ€“689). Sage Publications Ltd.

Denyer, D., Tranfield, D., & van Aken, J. E. (2008). Developing design propositions through reยญsearch synthesis. Organization Studies, 29(3), 393โ€“413.

Geys, B., & Sรธrensen, R. J. (2018). Never change a winning policy? Public sector performance and politiciansโ€™ preferences for reforms. Public Administration Review, 78(2), 206โ€“216.

Grossi, G., Reichard, C., & Ruggiero, P. (2016). Appropriateness and use of performance inforยญmation in the budgeting process: Some experiences from German and Italian municipalities. Public Performance & Management Review, 39(3), 581โ€“606.

Jung, C. S. (2012). Developing and validating new concepts and measures of program goal ambiยญguity in the U.S. federal government. Administration & Society, 44(6), 675โ€“701.

Jung, C. S., & Lee, G. (2013). Goals, strategic planning, and performance in government agencies. Public Management Review, 15(6), 787โ€“815.

Jung, C. S., & Ritz, A. (2014). Goal management, management reform, and affective organizaยญtional commitment in the public sector. International Public Management Journal, 17(4), 463โ€“492.

Kim, M., Charles, C., & Pettijohn, S. L. (2019). Challenges in the use of performance data in manยญagement: Results of a national survey of human service nonprofit organizations. Public Perยญformance & Management Review, 42(5), 1085โ€“1106.

Kroll, A. (2015). Drivers of performance information use: Systematic literature review and direcยญtions for future research. Public Performance & Management Review, 38(3), 459โ€“486.

Liu, X., & Van Dooren, W. (2013). Use of performance information as an organizational routine in management control. Performance Improvement, 52(10), 28โ€“35.

Mari, M., & Poggesi, S. (2013). Servicescape cues and customer behavior: A systematic literature review and research agenda. The Service Industries Journal, 33(2), 171โ€“199.

Moynihan, D. P. (2008). The dynamics of performance management: Constructing information and reform. Georgetown University Press.

Moynihan, D. P., & Hawes, D. P. (2012). Responsiveness to reform values: The influence of the environment on performance information use. Public Administration Review, 72(Suppl. 1), 95โ€“105.

Moynihan, D. P., & Ingraham, P. W. (2003). Look for the silver lining: When performance-based accountability systems work. Journal of Public Administration Research & Theory, 13(4), 469โ€“490.

Newbert, S. L. (2007). Empirical research on the resource-based view of the firm: An assessment and suggestions for future research. Strategic Management Journal, 28(2), 121โ€“146.

Pittaway, L., Robertson, M., Munir, K., & Denyer, D. (2004). Networking and innovation: A sysยญtematic review of the evidence. International Journal of Management Reviews, 5/6(3/4), 137โ€“168.

Poggesi, S., Mari, M., & De Vita, L. (2016). Whatโ€™s new in female entrepreneurship research? Anยญswers from the literature. International Entrepreneurship and Management Journal, 12(3), 735โ€“764.

Putu S, N., Jan van Helden, G., & Tillema, S. (2007). Public sector performance measurement in developing countries: A literature review and research agenda. Journal of Accounting & Orยญganizational Change, 3(3), 192-208.

Rainey, H. G., & Jung, C. S. (2015). A conceptual framework for analysis of goal ambiguity in public organizations. Journal of Public Administration Research and Theory, 25(1), 71โ€“99.

Rousseau, D. M., Manning, J., & Denyer, D. (2008). Evidence in management and organizational science: Assembling the fieldโ€™s full weight of scientific knowledge through syntheses. AIM Research Working Paper Series: Advanced Institute of Management Research.

Taylor, J. (2011). Factors influencing the use of performance information for decision making in Australian state agencies. Public Administration, 89(4), 1316โ€“1334.

Thorpe, R., Holt, R., Macpherson, A., & Pittaway, L. (2005). Using knowledge within small and medium-sized firms: A systematic review of the evidence. International Journal of Manageยญment Reviews, 7(4), 257โ€“281.

Tranfield, D., Denyer, D., & Smart, P. (2003). Toward a methodology for developing evidence-inยญformed management knowledge using systematic review. British Journal of Management, 14, 207โ€“222.

Verbeeten, F. H. M. (2008). Predicting organizational actual turnover rates in the U.S. federal govยญernment. International Public Management Journal, 21(3), 427โ€“454.

Share this