College of Polytechnics Jihlava, Tolstého 16, 586 01 Jihlava, Czechia
3rd International Scientific Conference – EMAN 2019 – Economics and Management: How to Cope With Disrupted Times, Ljubljana – Slovenia, March 28, 2019, SELECTED PAPERS published by: Association of Economists and Managers of the Balkans, Belgrade, Serbia; Faculty of Management Koper, Slovenia; Doba Business School – Maribor, Slovenia; Integrated Business Faculty – Skopje, Macedonia; Faculty of Management – Zajecar, Serbia, ISBN 978-86-80194-19-6, ISSN 2683-4510
Accommodation facilities are key tourism actors and therefore cause considerable impacts. Stakeholders get involved in various voluntary programs, where they seek appropriate measures by which to contribute to improving the environment at the local and national level. A lot of accommodation facilities are turning green at an increasing rate due to a single reason, which is not directly based on profitability, longevity, or sustainability. The green trend has come into the life of the hotel business and is enthusiastically accepted by a vast majority of guests, especially in western countries. On the other hand, accommodation facilities are trying to be environmentally friendly, but the economy is becoming more and more important to them. This paper deals with applying elements of green management in accommodation facilities in the city of Sofia, Bulgaria. It analyses the implementation of green management elements and the principles of sustainable development in accommodation services. It focuses on accommodation facilities and their use, and environmental measures. The primary survey was conducted from May until June 2018, and we used a questionnaire survey to obtain primary data. We used the methods of scientific work; and, i.e., the analysis method, a generalization method, mathematical, and statistical methods. A total of 247 accommodation facilities participated in this research, and they reached the best results with sorting containers, dual flush toilets, compact fluorescent lamps, and LED lamps. We state that the surveyed accommodation facilities should invest more funds in green initiatives and acquaint employees and guests with this philosophy. Anyway, in a few years, it is certain that environmental protection will become a legal obligation for accommodation facilities. In our opinion, be proactive already now and start from this moment on. It is time for the hotel industry to accept its environmental responsibilities to reduce the environmental impact of international tourism.
Eco-friendly accommodation facility, environmental measures, green management, hotel industry, services.
 Linderová, I., & Janeček, P. (2017). Accessible Tourism for All – Current State in the Czech Business and Non-Business Environment. E & M Economics and Management, 20(4), 168-186.
 Butler, J. (2008). The Compelling „Hard Case“ for „Green“ Hotel Development. Cornell Hospitality Quarterly, 49(3), 234-244.
 Petkova, E. (2017). Environmental practices of hotels businesses. In M. Asenova (Ed.), Contemporary tourism – traditions and innovations: proceedings of the international scientific conference (pp. 94-108). Sofia, Bulgaria: St. Kliment Ohridski Sofia University.
 Gupta, A., Dash, S., & Mishra, A. (2019). All that glitters is not green: Creating trustworthy ecofriendly services at green hotels, Tourism Management, 70, 155-169.
 Ivanov, S., Ivanova, M., & Iankova, K. (2014). Sustainable tourism practices of accommodation establishments in Bulgaria: an exploratory study. Tourismos: an international multidisciplinary journal of tourism, 9(2), 175-205.
 Robinot, E., & Giannelloni, J. L. (2010). Do hotels’ “green” attributes contribute to customer satisfaction? Journal of Services Marketing, 24(2), 157-169.
 Sarkis, J. (2018). Sustainable and green supply chains: advancement through Resources. Conservation and Recycling, 134, A1-A3.
 Pizam, A. (2009). Green hotels: A fad, ploy or fact of life? International Journal of Hospitality
Management, 28(1), 1.
 Chan, W. W., & Lam, J. C. (2003). Energy-saving supporting tourism sustainability: A case study of hotel swimming pool heat pump. Journal of Sustainable Tourism, 11(1), 74- 83.
 Khemiri, A., & Hassairi, M. (2005). Development of energy efficiency improvement in the Tunisian hotel sector: a case study. Renewable Energy, 30(6), 903-911.
 Ali, Y., Mustafa, M., Al-Mashaqbah, S., Mashal, K., & Mohsen, M. (2008). Potential of energy savings in the hotel sector in Jordan. Energy Conversion and Management, 49(11), 3391-3397.
 Pan, S. Y., Gao, M., Kimc, H., Shah, K. J., Pei, S. L., & Chiang P. C. (2018), Advances and challenges in sustainable tourism toward a green economy, Science of the Total Environment, 635, 452-469.
 Deng, S., & Burnett, J. (2002). Water use in hotels in Hong Kong. International Journal of Hospitality Management, 21(1), 57-66.
 Gössling, S., Hall, C. M., & Scott, D. (2015). Tourism and Water. Bristol, UK: Channel View Publications.
 Reddy, M. V., & Wilkes, K. (2015). Tourism in the Green Economy. New York, NY: Routledge Taylor & Francis Group.
 Wie, S. H., & Shanklin, C. W. (2001). Cost effective disposal methods and assessment of waste generated in foodservice operations. Foodservice Research International, 13(1), 17-39.
 Chan, W. W., & Lam, J. C. (2001). Environmental accounting of municipal solid waste originating from rooms and restaurants in the Hong Kong hotel industry. Journal of Hospitality and Tourism Research, 25(4), 371-385.
 Patúš, P., & Gúčik, M. (2004). Manažment ubytovacej prevádzky hotela. Banská Bystrica, Slovensko: Slovak-Swiss Tourism.
 Hillary, R. (2004). Environmental management systems and the smaller enterprise. Journal of Cleaner Production, 12(6), 561-569.
 Bohdanowicz, P. (2005). European Hoteliers’ Environmental Attitudes: Greening the Business. Cornell Hotel and Restaurant Administration Quarterly, 46(2), 188-204.
 Mensah, I. (2006). Environmental management practices among hotels in the greater Accra region. International Journal of Hospitality Management, 25(3), 414-431.
 Chen, H., & Hsieh, T. (2011). An environmental performance assessment of the hotel industry using an ecological footprint. Journal of Hospitality Management and Tourism, 2(1), 1-11.
 Enz, C. A., & Siguaw, J. A. (1999). Best hotel environmental practices. Cornell Hotel and Restaurant Administration Quarterly, 40(5), 72-77.
 Hu, H. (2012). The Effectiveness of Environmental Advertising in the Hotel Industry. Cornell Hospitality Quarterly, 53(2), 142-164.
 International Tourism Partnership.
 Scholz, P. (2019). Green management implementation in accommodation facilities in
Bulgaria. Economy and Environment, 68(1), 177-192.
 Baker, R. P. (1992). New technology in survey research: Computer-assisted personal interviewing
(CAPI). Social Science Computer Review, 10(2), 145-157.
 Reips, U. D. (2000). The Web Experiment Method: Advantages, disadvantages, and solutions. In M. H. Birnbaum (Ed.), Psychological experiments on the Internet (pp. 89-118), San Diego, CA.
 Zámková, M., & Prokop, M. (2014). Comparison of consumer behavior of Slovaks and Czechs in the market of organic products by using correspondence analysis. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 62(4), 783-795.
 Hebák, P. a kol. (2007). Vícerozměrné statistické metody 3, Praha, Česká republika.
 Sofia Tourism Administration.
 Scholz, P., & Linderová I. (2016). Green management v ubytovacích zařízeních jako faktor regionálního rozvoje v Kraji Vysočina. In V. Klímová, V. Žítek (Eds.), Sborník příspěvků z XIX. mezinárodního kolokvia o regionálních vědách (pp. 1095-1101). Brno, Česká republika: Masarykova univerzita.
 Pham, Phu S. T., Hoang, M. G., & Fujiwara T. (2018). Analyzing solid waste management practices for the hotel industry. Global Journal of Environmental Science and Management, 4(1), 19-30.