Sandra Barač Miftarević – Faculty for Management in Tourism and Hospitality, Primorska 42, Opatija, Croatia
Marko Paliaga – Faculty of Economics and Tourism „Mijo Mirkovic“, Petra Preradovićeva 1, Pula, Croatia
5th International Scientific Conference – EMAN 2021 – Economics and Management: How to Cope With Disrupted Times, Online/Virtual, March 18, 2021, CONFERENCE PROCEEDINGS published by: Association of Economists and Managers of the Balkans, Belgrade, Serbia; ISBN 978-86-80194-43-1, ISSN 2683-4510
Trust is a highly recommended component in the project equation management process. According
to Rousseau (1984), there are three types of trust: calculus-based trust, relational-based trust, and
institutional-based trust, which are adopted to justify the importance of the existence of trust in a strategic
project: Grand Park Hotel Rovinj in Rovinj and ACI Marine, Rovinj. Trust is an imperative condition in the
project process, which can secure the achievement of the project. If there is an atmosphere of trust in the
process environment, the project is successful. All parties involved in this project had a common vision and
acted together, so it was assumed that there were no differences between the groups, corresponding to the
trust concept proposed in the main hypothesis.
A descriptive analysis (cross tabulation and Chi-square) was adopted to investigate the concept of the importance
of trust and satisfaction with the working relationship in a strategic project between investors and
local government in terms of project outcomes. The project was huge, but we choose to examine only those
representatives who matter, with decision-making power and operational chiefs, 20 respondents in total.
The sample size was small, but it covered the most important representatives of two groups, and, according
to Sandelowski (1995), it could be a covered requirement for validation, despite its size. The project budget
was €750 million and the project duration time was two years.
The study results demonstrate that the perception of trust based on relationships and trust on an institutional
basis is different between investors and local government, but they share a mutual agreement on the
perception of trust based on calculations. In terms of satisfaction with the working relationship and project
outcome, their perceptions are likewise distinctive. The study results supported the main hypothesis, but
solely in relationship to calculus-based trust construct. The other results revealed a considerable degree of
disagreement between two actors’ groups, corresponding to the relational-based and institutional-based
trust, and to the satisfaction with a work relationship. These results are truly obvious and symptomatic
indicators of the complexity which every project process brings with it.
The concept of trust challenges researchers even now, although there are very many studies referring to
it. This concept covers many scientific fields, revealing its complex and challenging nature, and opening a
space for deeper exploration. The relationship between the parties in any network includes this concept as
a conditio sine qua non. Strategic projects are a yet unknown area asking for further scientific debate with
the principal objective: successful outcome. This analysis is a limited addition to the strategic project area
research offering ample area to investigate a liaison between public and private sector in a specific scheme.
Calculus-based trust, Relational-based trust, Satisfaction with a work relationship, Project
success, Project failure.
Beritelli, P., & Laesser, C. (2011). Power dimensions and influence reputation in tourist destinations:
empirical evidence from a network of actors and stakeholders. Tourism Management,
Blau, P.M. (1964). Exchange and Power in Social Life. New York: John Wiley and Sons.
Bramwell, B., (2011). Governance, the state and sustainable tourism; a political economy approach.
Journal of Sustainable Tourism, 19(4-5), 459-477.
Butler, R.W. (1991). Tourism, environment and sustainable development. Environmental Conservation,
de Araujo, L. M. D., & Bramwell, B. (1999). Stakeholder assessment and collaborative tourism
planning: the case of Brazil’s Costa Dourada Project. Journal of Sustainable Tourism, 7(3-
Della Corte, V., Aria, M., & Del Gaudio, G. (2018). Strategic governance in tourist destinations.
International Journal of Tourism Research, 20 4), 411–423.
Deutsch, K. (1963). The nerves of government: Models of political communication and control.
New York: Free Press.
Gambetta, D. (1988). Trust: making and breaking of cooperative relations. Oxford: Blackwell.
Lages, C., Lages, C. & Lages, L. F. (2004). The Relqual Scale: A Measure of Relationship Quality
in Export Market Ventures. Journal of Business Research, 58,1040-1048. 10.1016/j.jbusres.
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational
trust. Academy of Management Review, 20(3), 709–734.
McComb, E. J., Boyd, S., & Boluk, K. (2017). Stakeholder collaboration: A means to the success
of rural tourism destinations? A critical evaluation of the existence of stakeholder collab
oration within the Mournes, Northern Ireland. Tourism and Hospitality Research, 17 (3),
Mihalič, T., Šegota, T., Knežević Cvelbar, L., & Kuščer, K. (2016). The influence of the political
environment and destination governance on sustainable tourism development: a study of
Bled, Slovenia. Journal of Sustainable Tourism, 24(11), 1489–1505. https://doi.org/10.1080/0
Morah, E. U. (1996). Obstacles to optimal policy implementation in developing countries. Third
World Planning Review, 18(1), 79-105.
Nunkoo, R. (2015). Tourism development and trust in local government. Tourism Management,
46, 623–634. https://doi.org/10.1016/j.tourman.2014.08.016.
Nunkoo, R. (2017). Governance and sustainable tourism: What is the role of trust, power and social
capital? Journal of Destination Marketing and Management, 6(4), 277–285. https://doi.
Nunkoo, R., & Gursoy, D. (2017). Political trust and residents’ support for alternative and mass
tourism: an improved structural model. Tourism Geographies, 19(3), 318–339. https://doi.or
Nunkoo, R., & Ramkissoon, H. (2011). Developing a community support model for tourism. Annals
of Tourism Research, 38(3), 964–988. https://doi.org/10.1016/j.annals.2011.01.017
Nunkoo, R., & Ramkissoon, H. (2012). Power, trust, social exchange and community support.
Annals of Tourism Research, 39(2), 997–1023. https://doi.org/10.1016/j.annals.2011.11.017
Nunkoo, R., Ramkisson, H, & Gursoy, D. (2012). Public trust in tourism institutions. Annals of
Tourism Research, 39(2), 997-1023.
Nunkoo, R., Ramkissoon, H., & Gursoy, D. (2012). Public trust in tourism institutions. Annals of
Tourism Research, 39(3), 1538–1564. https://doi.org/10.1016/j.annals.2012.04.004
Nunkoo, R., & So, K. K. F. (2016). Residents’ Support for Tourism: Testing Alternative Structural
Models. Journal of Travel Research, 55(7), 847–861. https://doi.org/10.1177/0047287515592972
Pechlaner, H., Franch, M., Martini, U., & Buffa, F. (2010). Roles and opinions of primary and
secondary stakeholders within community-type destinations. Tourism Review, 65(4), 74–85.
Rothstein, B, & Stolle, D. (2008). The State and Social Capital: An Institutional Theory of Generalized
Trust. Comparative Politics, 40(4), 441–59.
Rousseau, D,M,. Sitkin, B., Burt, R.S., & Camerer, S. (1998). Not so different after all: a cross-discipline
view of trust. Academic Management Review, 23, 393-404
Ruhanen, L. (2013). Local government: facilitator or inhibitor of sustainable tourism development?
Journal of Sustainable Tourism,21(1), 80-98
Rus, A., & Iglič, H. (2005). Trust, Governance and Performance – The Role of Institutional
and Interpersonal Trust in SME Development. International Sociology, 20, 371-391.
Sandelowski, M. (1995). Sample size in qualitative research. Research in Nursing & Health, 18(2),
Soulard, J., Knollenberg, W., Boley, B. B., Perdue, R. R., & McGehee, N. G. (2018). Social capital
and destination strategic planning. Tourism Management, 69(6), 189–200. https://doi.
Yodsuwan, C., & Butcher, K. (2012). Determinants of Tourism Collaboration Member Satisfaction
in Thailand. Asia Pacific Journal of Tourism Research, 17(1), 63–80. https://doi.org/10.