Sandra Barač Miftarević – Faculty for Management in Tourism and Hospitality, Primorska 42, Opatija, Croatia
Marko Paliaga – Faculty of Economics and Tourism „Mijo Mirkovic“, Petra Preradovićeva 1, Pula, Croatia
DOI: https://doi.org/10.31410/EMAN.2021.351
5th International Scientific Conference – EMAN 2021 – Economics and Management: How to Cope With Disrupted Times, Online/Virtual, March 18, 2021, CONFERENCE PROCEEDINGS published by: Association of Economists and Managers of the Balkans, Belgrade, Serbia; ISBN 978-86-80194-43-1, ISSN 2683-4510
Abstract:
Trust is a highly recommended component in the project equation management process. According
to Rousseau (1984), there are three types of trust: calculus-based trust, relational-based trust, and
institutional-based trust, which are adopted to justify the importance of the existence of trust in a strategic
project: Grand Park Hotel Rovinj in Rovinj and ACI Marine, Rovinj. Trust is an imperative condition in the
project process, which can secure the achievement of the project. If there is an atmosphere of trust in the
process environment, the project is successful. All parties involved in this project had a common vision and
acted together, so it was assumed that there were no differences between the groups, corresponding to the
trust concept proposed in the main hypothesis.
A descriptive analysis (cross tabulation and Chi-square) was adopted to investigate the concept of the importance
of trust and satisfaction with the working relationship in a strategic project between investors and
local government in terms of project outcomes. The project was huge, but we choose to examine only those
representatives who matter, with decision-making power and operational chiefs, 20 respondents in total.
The sample size was small, but it covered the most important representatives of two groups, and, according
to Sandelowski (1995), it could be a covered requirement for validation, despite its size. The project budget
was €750 million and the project duration time was two years.
The study results demonstrate that the perception of trust based on relationships and trust on an institutional
basis is different between investors and local government, but they share a mutual agreement on the
perception of trust based on calculations. In terms of satisfaction with the working relationship and project
outcome, their perceptions are likewise distinctive. The study results supported the main hypothesis, but
solely in relationship to calculus-based trust construct. The other results revealed a considerable degree of
disagreement between two actors’ groups, corresponding to the relational-based and institutional-based
trust, and to the satisfaction with a work relationship. These results are truly obvious and symptomatic
indicators of the complexity which every project process brings with it.
The concept of trust challenges researchers even now, although there are very many studies referring to
it. This concept covers many scientific fields, revealing its complex and challenging nature, and opening a
space for deeper exploration. The relationship between the parties in any network includes this concept as
a conditio sine qua non. Strategic projects are a yet unknown area asking for further scientific debate with
the principal objective: successful outcome. This analysis is a limited addition to the strategic project area
research offering ample area to investigate a liaison between public and private sector in a specific scheme.
Keywords:
Calculus-based trust, Relational-based trust, Satisfaction with a work relationship, Project
success, Project failure.
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