Sara Lidon – Polytechnic Institute of Setúbal, Campus do IPS Estefanilha 2910-761 Setúbal PT, Portugal
Leonilde Reis – Polytechnic Institute of Setúbal, Campus do IPS Estefanilha 2910-761 Setúbal PT, Portugal
Clara Silveira – Polytechnic Institute of Setúbal, Campus do IPS Estefanilha 2910-761 Setúbal PT, Portugal


5th International Scientific Conference – EMAN 2021 – Economics and Management: How to Cope With Disrupted Times, Online/Virtual, March 18, 2021, CONFERENCE PROCEEDINGS published by: Association of Economists and Managers of the Balkans, Belgrade, Serbia; ISBN 978-86-80194-43-1, ISSN 2683-4510


Social organizations are faced with financial problems, but also in the areas of Information
Systems and Information and Communication Technologies given their support for activities in providing
services to citizens. The article presents the problem in the field of the design of a multidisciplinary
prototype and information aggregator to support the management of the provision of services of a Social
Organization. The research methodology adopted is Design Science Research, given the specificity
of the problem. Requirements models, data models, system architecture, and finally the prototype are
presented. The proposed prototype aims to contribute to the reduction of regional inequalities, enhancing
sustainability in the environmental, social, and human fields, as well as the inclusion of information
that optimizes the reuse of non-perishable goods.


Information systems, Information and communication technologies, Prototype, Requirements


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