Blaž Rodič – Faculty of Information Studies, Ljubljanska cesta 31A, Novo mesto, Slovenia

DOI: https://doi.org/10.31410/EMAN.2020.217


4th International Scientific Conference – EMAN 2020 – Economics and Management: How to Cope With Disrupted Times, Online/Virtual, September 3, 2020, CONFERENCE PROCEEDINGS published by: Association of Economists and Managers of the Balkans, Belgrade, Serbia; ISBN 978-86-80194-30-1, ISSN 2683-4510

Abstract:

This paper examines the benefits and issues in using information technologies, to support
collaboration of teams in a virtual environment, the emerging methods and technologies and socio-technical
issues associated with collaboration and teams in virtual environments. With the globalization of
the economy, more and more employees are working with team members half way around the world.
In order to reduce the negative effects, developers and users of e-collaboration tools for virtual environments
should address human interaction issues, as well as social issues and organizational issues.

Keywords:

E-Collaboration, Telecommuting, Virtual environment, Virtual teams, Human-computer
interaction.

REFERENCES

[1] C. Stephanidis et al., “Seven HCI Grand Challenges,” International Journal of Human-Computer
Interaction, vol. 35, no. 14. Taylor and Francis Inc., pp. 1229–1269, 27-Aug-2019.
[2] M. Pantic, A. Pentland, A. Nijholt, and T. S. Huang, “Human Computing and Machine Understanding
of Human Behavior: A Survey,” in Artificial Intelligence for Human Computing,
vol. 4451 LNAI, Berlin, Heidelberg: Springer Berlin Heidelberg, 2007, pp. 47–71.
[3] W. J. Clancey, Situated cognition: on human knowledge and computer representations.
Cambridge University Press, 1997.
[4] M. Koch and T. Gross, “Computer-supported cooperative work – Concepts and trends,” in
Information Systems and Collaboration: State of the Art and Perspectives – Best Papers of
the 11th International Conference of the Association Information and Management, AIM
2006, 2006, pp. 165–172.
[5] N. Kock, “What is E-Collaboration?,” Int. J. e- Collab., vol. 1, no. 1, pp. i–vii, 2005.
[6] K. J. Lynch, J. M. Snyder, R. Vogel, Douglas, and W. K. McHenry, “The Arizona Analyst
Information System: supporting collaborative research on international technological
trends,” in Proceedings of the IFIP WG 8.4 conference on Multi-user interfaces and applications,
1990, pp. 159–174.
[7] C. Sauter, T. Mühlherr, and S. Teufel, “Sozio-kulturelle Auswirkungen von Groupware: Ein
Ansatz zur Adaption und Operationalisierung eines sozialpsychologischen Modells für die
Gestaltung und den Einsatz von Groupware,” undefined, 1994.
[8] “Convergence Labs: The Four Cs: Communication, Coordination, Cooperation, and Collaboration.”
[Online]. Available: https://convergencelabs.com/blog/2018/01/the-four-cs-communication-
coordination-cooperation-and-collaboration/. [Accessed: 31-Mar-2020].
[9] “Slack Review | PCMag.” [Online]. Available: https://www.pcmag.com/reviews/slack. [Accessed:
31-Mar-2020].
[10] A. Al-Abri, Y. Jamoussi, N. Kraiem, and Z. Al-Khanjari, “Comprehensive classification of
collaboration approaches in E-learning,” Telemat. Informatics, vol. 34, no. 6, pp. 878–893,
Sep. 2017.
[11] Y. Jang, “Convenience matters: A qualitative study on the impact of use of social media and
collaboration technologies on learning experience and performance in higher education,”
Educ. Inf., vol. 31, no. 1–2, pp. 73–98, Jun. 2015.
[12] S. Benford, D. Snowdon, A. Colebourne, J. O’Brien, and T. Rodden, “Informing the design
of collaborative virtual environments,” in Proceedings of the International ACM SIGGROUP
Conference on Supporting Group Work, 1997, pp. 71–79.
[13] C. J. Su and C. Y. Chiang, “Enabling successful Collaboration 2.0: A REST-based Web
Service and Web 2.0 technology-oriented information platform for collaborative product
development,” Comput. Ind., vol. 63, no. 9, pp. 948–959, Dec. 2012.
[14] R. Newman, V. Chang, R. J. Walters, and G. B. Wills, “Web 2.0 – The past and the future,”
Int. J. Inf. Manage., vol. 36, no. 4, pp. 591–598, Aug. 2016.
[15] S. Stieglitz, C. Lattemann, B. J. Vom, and C. Sonnenberg, “Economics of Virtual CommunitiesA Financial Analysis of a Case Study at the Berlin Stock Exchange.” 2008.
[16] C. Meske, T. Brockmann, K. Wilms, and S. Stieglitz, “Social Collaboration and Gamification,”
2017, pp. 93–109.
[17] I. Reychav, M. Ndicu, and D. Wu, “Leveraging social networks in the adoption of mobile
technologies for collaboration,” Comput. Human Behav., vol. 58, pp. 443–453, May 2016.
[18] M. Mäntymäki and K. Riemer, “Enterprise social networking: A knowledge management
perspective,” Int. J. Inf. Manage., vol. 36, no. 6, pp. 1042–1052, Dec. 2016.

[19] A. Engelbrecht, J. P. Gerlach, A. Benlian, and P. Buxmann, “How employees gain meta-
knowledge using enterprise social networks: A validation and extension of communication
visibility theory,” J. Strateg. Inf. Syst., vol. 28, no. 3, pp. 292–309, Sep. 2019.
[20] Y. Liu and T. Bakici, “Enterprise social media usage: The motives and the moderating role of
public social media experience,” Comput. Human Behav., vol. 101, pp. 163–172, Dec. 2019.
[21] E. C. Kasper-Fuehrer and N. M. Ashkanasy, “Communicating trustworthiness and building
trust in interorganizational virtual organizations,” J. Manage., vol. 27, no. 3, pp. 235–254,
May 2001.
[22] K. Breu and C. J. Hemingway, “Making organisations virtual: The hidden cost of distributed
teams,” J. Inf. Technol., vol. 19, no. 3, pp. 191–202, Sep. 2004.
[23] H. F. Chumg, J. Seaton, L. Cooke, and W. Y. Ding, “Factors affecting employees’ knowledge-
sharing behaviour in the virtual organisation from the perspectives of well-being and
organisational behaviour,” Comput. Human Behav., vol. 64, pp. 432–448, Nov. 2016.
[24] T. Clear and S. G. MacDonell, “Understanding technology use in global virtual teams: Research
methodologies and methods,” Inf. Softw. Technol., vol. 53, no. 9, pp. 994–1011, Sep.
2011.
[25] T. E. Julsrud, R. Hjorthol, and J. M. Denstadli, “Business meetings: Do new videoconferencing
technologies change communication patterns?,” J. Transp. Geogr., vol. 24, pp.
396–403, Sep. 2012.
[26] J. Preece, Y. Rogers, and J. Preece, Interaction design: beyond human-computer interaction.
Wiley, 2007.
[27] P. Shachaf, “Cultural diversity and information and communication technology impacts on
global virtual teams: An exploratory study,” Inf. Manag., vol. 45, no. 2, pp. 131–142, Mar.
2008.
[28] D. Cronshaw, “Leading with Cultural Intelligence: The Real Secret to Success, written by
David Livermore,” Mission Stud., vol. 34, no. 1, pp. 131–132, 2017.
[29] F. E. Jandt, An introduction to intercultural communication: identities in a global community,
Tenth Edit. Thousand Oaks: SAGE Publications, 2020.
[30] A. Klitmøller and J. Lauring, “When global virtual teams share knowledge: Media richness,
cultural difference and language commonality,” J. World Bus., vol. 48, no. 3, pp. 398–406,
Jul. 2013.
[31] S. Redfern and N. Galway, “Collaborative Virtual Environments to Support Communication
and Community in Internet-Based Distance Education,” J. Inf. Technol. Educ. Res., vol.
1, pp. 201–211, 2002.
[32] S. Dale, “Gamification: Making work fun, or making fun of work?,” Bus. Inf. Rev., vol. 31,
no. 2, pp. 82–90, 2014.
[33] E. Lithoxoidou et al., “A novel social gamified collaboration platform enriched with shopfloor
data and feedback for the improvement of the productivity, safety and engagement in
factories,” Comput. Ind. Eng., vol. 139, p. 105691, Jan. 2020.
[34] M. Koch, “CSCW and Enterprise 2.0 – Towards an Integrated Perspective,” BLED 2008
Proc., Jan. 2008.

Download full paper


Share this

Association of Economists and Managers of the Balkans – UdEkoM Balkan
179 Ustanicka St, 11000 Belgrade, Serbia

https://www.udekom.org.rs/home

Udekom Balkans is a dynamic non-governmental and non-profit organization, established in 2014 with a mission to foster the growth of scientific knowledge within the Balkan region and beyond. Our primary objectives include advancing the fields of management and economics, as well as providing educational resources to our members and the wider public.

Who We Are: Our members include esteemed university professors from various scientific disciplines, postgraduate students, and experts from ministries, public administrations, private and public enterprises, multinational corporations, associations, and similar organizations.

Building Bridges Together: Over the course of nine years since our establishment, the Association of Economists and Managers of the Balkans has established impactful partnerships with more than 1,000 diverse institutions across the Balkan region and worldwide.

EMAN conference publications are licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.