Zdenek Fiala – Police Academy of the Czech Republic in Prague, Lhotecka 559/7, Prague 4, CZ

Olga Sovova – Police Academy of the Czech Republic in Prague, Lhotecka 559/7, Prague 4, CZ

DOI: https://doi.org/10.31410/EMAN.2020.201

4th International Scientific Conference – EMAN 2020 – Economics and Management: How to Cope With Disrupted Times, Online/Virtual, September 3, 2020, CONFERENCE PROCEEDINGS published by: Association of Economists and Managers of the Balkans, Belgrade, Serbia; ISBN 978-86-80194-30-1, ISSN 2683-4510


The paper discusses the challenges, benefits, and risks of the digitization in public services; argues
the internet access right as a fundamental human right and the obligation of a state to provide digital
services in the public administration; points out the main tasks of public administration when introducing
the principles of good governance; addresses the development of the mentioned principles in the European
public space as well at the examples of the Czech Republic. The authors critically describe evaluation
methods of digitized public administration and e-Government, including the general model of user acceptance
of information technology and benchmarking within the global worldwide information society.
The paper highlights practical examples of digitization of the public space in the European Union and in
the Czech Republic. The paper concludes with the issues of the state obligation to cover gaps between the
legal and economic demand for digitization and provision of digital public services and needs of communities
and individuals. The authors use the economic approach to examine legal issues of digitization in
public administration. The comparison of the European legislation and Czech national legislation form
the primary methodology of the interpretation of the rights of users as well as the obligations of the public
administration. Practical examples, figures and tables highlight the argued issues.


Digitization, Digital Single Market, Good governance, Human rights.


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