Insurance Fraud, Identification of Fraudulent Cases and Possibilities for Reducing This Phenomenon

Blerina Dhrami – University Metropolitan Tirana (Faculty of Administrative Sciences) Rruga Sotir Kolea, 1010, Tirana, Albania

Keywords:
E-government;
Transparency;
Corruption

DOI: https://doi.org/10.31410/EMAN.2024.351

Abstract: With the introduction and the implementation of the e-government, citizens have gained a tool that permits them to be informed, to have timely access to the offered public services and somehow to have a participatory role in governmental decision-making.

However, there is a relative lack of studies related to citizen perceptions of e-government especially related to the level of transparency they perceive when they use online services.

For this reason, this paper is focused on a systematic literature review in order to give insights regarding the relationship between e-government-transparency-citizen, and also to explore which are the factors that can increase the interactivity between e-government and citizens.

The main finding of this systematic literature review is there are no mechanisms that can measure the appropriate level of transparency, which mostly satisfies the citizens, but we have tools such as legal frameworks, standards, and independent authorities that should enforce it.

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8th International Scientific Conference – EMAN 2024 – Economics and Management: How to Cope With Disrupted Times, Rome, Italy, March 21, 2024, CONFERENCE PROCEEDINGS, published by: Association of Economists and Managers of the Balkans, Belgrade, Serbia; ISBN 978-86-80194-83-7, ISSN 2683-4510, DOI: https://doi.org/10.31410/EMAN.2024

Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission.

Suggested citation

Dhrami, B. (2024). Citizen Perception of Transparency in the Provision of Online Public Services. In C. A. Nastase, A. Monda, & R. Dias (Eds.), International Scientific Conference – EMAN 2024: Vol 8. Conference Proceedings (pp. 351-361). Association of Economists and Managers of the Balkans. https://doi.org/10.31410/EMAN.2024.351

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