Krasimira Dimitrova – Technical University of Varna, Department of Industrial management, Studentska str. 1, 9010, Varna, Bulgaria
Keywords:
Business Process
Reengineering;
Total Quality Management;
Digital transformation;
Benchmarking;
EFQM Excellence Model
Abstract: This article presents some key aspects of the application of business process reengineering in modern business organizations. The study is dedicated to some important concepts for both the reengineering of business processes and the fundamental changes in the digital transformation of enterprises. In its nature, business process reengineering represents the creation of fundamentally new processes that dramatically increase the efficiency of an enterprise. It is based on the general methodology of process management and has similar features to some of the methods of process improvement and quality improvement. But unlike improvement, reengineering implies a radical change of processes, not their gradual improvement. The main goal of the research is to propose a universal methodology for the effective reengineering of business processes, based on world experience and good practices, applicable in Bulgarian business organizations. It provides a basic framework for future more detailed and extensive research in the field of modeling, measurement, management and reengineering of business processes in the organization and analysis of the practical results achieved.

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8th International Scientific Conference – EMAN 2024 – Economics and Management: How to Cope With Disrupted Times, Rome, Italy, March 21, 2024, CONFERENCE PROCEEDINGS, published by: Association of Economists and Managers of the Balkans, Belgrade, Serbia; ISBN 978-86-80194-83-7, ISSN 2683-4510, DOI: https://doi.org/10.31410/EMAN.2024
Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission.
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