USE OF INFORMATION AND COMMUNICATION TECHNOLOGIES IN HOTELS

Tugay Arat
Selcuk University, Faculty of Tourism, Tourism Guidance, Turkey
DOI: https://doi.org/10.31410/EMAN.2019.1
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3rd International Scientific Conference – EMAN 2019 – Economics and Management: How to Cope With Disrupted Times, Ljubljana – Slovenia, March 28, 2019, CONFERENCE PROCEEDINGS published by: Association of Economists and Managers of the Balkans, Belgrade, Serbia; Faculty of Management Koper, Slovenia; Doba Business School – Maribor, Slovenia; Integrated Business Faculty –  Skopje, Macedonia; Faculty of Management – Zajecar, Serbia, ISBN 978-86-80194-17-2, ISSN 2683-4510

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Abstract​

Development in information and communication technologies have caused great changes in the tourism sector. This development has increased competition in the tourism sector and has taken it out of the regional dimension, and brought it into a global competitive environment. Information and communication technologies enable businesses to be more effective and productive, and to improve quality at a lower cost. Information and communication technologies provide competitive advantage to tourism enterprises in introducing, distributing and bringing tourist products to the market. Tourism companies need to follow innovations to be one step ahead of their competitors and benefit from information and communication technologies as much as they can. Businesses operating in the tourism sector should carefully use the innovations and advantages provided by information technology. In the globalizing world, the increase in tourism demand due to the correct and effective use of information technology is very important for enterprises. This study aims to demonstrate the use of information technologies in the hotels of Konya which is one of the most important centers of religious tourism in Turkey.

Key words
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Information, Communication Technologies, Tourism.

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