Tech-Enabled Business Models in Banking for Financial Inclusion: A Systematic Literature Review

Arjela Dervishaj – Epoka University, Department of Business Administration, 1000 Tirana, Albania

Aida Bitri – Epoka University, Department of Business Administration, 1000 Tirana, Albania

Abstract: Financial inclusion refers to the principle of ensuring universal ac­cess to fundamental banking services such as savings accounts, credit, and in­surance, irrespective of individuals’ economic or social circumstances. In today’s context, this equitable access is crucial for fostering active participation in eco­nomic activities. This involves breaking down barriers that historically limited access, especially for remote and financially disadvantaged groups, and lev­eraging technology to create more efficient and accessible financial process­es within financial service providers with a specific focus on banks in this case.

Research on the influence of technology-enabled business models in banks for financial inclusion examines the impact of emerging technologies on trans­forming traditional banking operations and fostering financial inclusion. His­torically, traditional banking systems have been inefficient, time-consuming, and expensive. New technology has transformed these financial processes, making them more efficient and accessible.

This study explores the existing literature published in this domain from 2010 to 2024, aiming to conduct a thorough analysis and to better understand the link between tech-enabled business models, banking and financial inclusion. Through the use of the proper literature review strategy and the collection of the relevant subset, this paper will support research and highlight significant gaps and challenges in understanding and addressing financial inclusion, particu­larly in the setting of digitalization of banking processes through their business models in developing countries.

8th International Scientific Conference – EMAN 2024 – Economics and Management: How to Cope With Disrupted Times, Rome, Italy, March 21, 2024, SELECTED PAPERS, published by: Association of Economists and Managers of the Balkans, Belgrade, Serbia; ISBN 978-86-80194-84-4, ISSN 2683-4510, DOI: https://doi.org/10.31410/EMAN.S.P.2024

Creative Commons Non Commercial CC BY-NC: This article is distributed under the terms of the Creative Commons Attribution-Non-Commercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission. 

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