THE IMPACT OF APPLYING NEW TECHNOLOGIES TO THE DEVELOPMENT OF MODERN BANKING

Dijana Grahovac
Central Bank of Bosnia and Herzegovina, University of Business Studies Banja Luka, Bosnia and Herzegovina
Senad Softić
Central Bank of Bosnia and Herzegovina, Faculty of Economics, Sarajevo, Bosnia and Herzegovina

DOI: https://doi.org/10.31410/EMAN.2019.607

3rd International Scientific Conference – EMAN 2019 – Economics and Management: How to Cope With Disrupted Times, Ljubljana – Slovenia, March 28, 2019, CONFERENCE PROCEEDINGS published by: Association of Economists and Managers of the Balkans, Belgrade, Serbia; Faculty of Management Koper, Slovenia; Doba Business School – Maribor, Slovenia; Integrated Business Faculty –  Skopje, Macedonia; Faculty of Management – Zajecar, Serbia, ISBN 978-86-80194-17-2, ISSN 2683-4510

Abstract:

With the development of new technologies and sort of technological revolution, every business has experienced a transformation, in terms of the need to introduce new technologies, in order to achieve the highest level of competitiveness in the changed conditions of the present time, in the era of globalization. Banking is one of the areas that has experienced significant changes in the way of doing business for the last decade through the digitalization process. New business models with clients have been developed, as well as new products, which modern technology allows. The paper presents differences between the modern and traditional banking, which were created by the introduction of modern technologies in this field, as well as some negative effects of such trends, which are primarily reflected in the reduction of the number of employees in this field.

Keywords:

modern technologies, digitalization, modern banking vs. traditional banking, employee reduction.

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