Sandra Lovrenčić, Vlatka Sekovanić
University of Zagreb, Faculty of organization and informatics, Varaždin, Croatia


3rd International Scientific Conference – EMAN 2019 – Economics and Management: How to Cope With Disrupted Times, Ljubljana – Slovenia, March 28, 2019, CONFERENCE PROCEEDINGS published by: Association of Economists and Managers of the Balkans, Belgrade, Serbia; Faculty of Management Koper, Slovenia; Doba Business School – Maribor, Slovenia; Integrated Business Faculty –  Skopje, Macedonia; Faculty of Management – Zajecar, Serbia, ISBN 978-86-80194-17-2, ISSN 2683-4510


In the era of big data and fast changing markets, timely information and knowledge for making business decisions make a competitive advantage. Rapid changes cause disruption of organizations, especially new information technologies and organizations that are born digital. To cope, many organizations undergo digital transformation and change their business models. In such conditions, knowledge management is more important than ever, but the question is whether companies recognize its large potentials, from supporting digital business and digital workforce to preserving and delivering critical knowledge at any time. In this paper we discuss benefits that knowledge management can give organizations in disruptive times together with issues and challenges that arise. Also, an overview of new information technologies that may be incorporated into knowledge management systems and contribute to those benefits is presented, such as technologies connected to artificial intelligence. This leads to examination how disruptive times and technologies change knowledge management itself and whether and how they affect processes of creating, managing, sharing and using organizational knowledge.


knowledge management, information technology, organization disruption, disruptive technology, disruptive times.


[1] Cambridge University Press. (2019) disrupt. Cambridge Dictionary, Retrieved 07.03.2109. from
[2] Kahler, T., Gross, D., Bredehorst, B., Ulrich, D. (2016) Organizational Knowledge: DIN EN ISO 9001:2015 interpreted and explained for practical use (Research report no. 15.R.004), Pumacy Technologies AG., Berlin, pp. 8-10.
[3] Girard, J., Girard J. (2015) Defining knowledge management: Toward an applied compendium. Online Journal of Applied Knowledge Management, 3(1), pp. 1-20. Retrieved
23.06.2017. from
[4] McInerney, C. R., Koenig, M. E. (2011) Knowledge management (KM) processes in organizations: Theoretical foundations and practice. Synthesis Lectures on Information Concepts, Retrieval, and Services, 3(1), pp. 1-96.
[5] Milanović, Lj. (2010) Korištenje informacijske tehnologije za upravljanje znanjem u hrvatskim poduzećima. Zbornik Ekonomskog fakulteta u Zagrebu, 8(2), pp. 195-211. (In Croatian).
[6] Stankosky, M. A. (2005) Advances in Knowledge Management: University Research Toward an Academic Discipline, In (M. A. Stankosky, ed.) Creating the Discipline of Knowledge Management, Routledge, New York, New York, pp. 1-14.
[7] DiGiacomo, J. (2003) Implementing knowledge management as a strategic initiative (Master’s Thesis), Naval Postgraduate School, Monterey, California, pp. 7-12, 23-29. Retrieved 05.02.2019. from
[8] Becerra-Fernandez, I., Sabherwal, R. (2010) Knowledge management: systems and processes, M.E. Sharpe, Inc., Armonk, New York, pp. 38-70.
[9] Cummings, T. G., Worley, C. G. (2008) Organization development and change, 9th edition, South-Western Cengage Learning, Mason, Ohio, pp. 505-534.
[10] Christensen, C. M., Raynor, M. E., McDonald, R. (2015) What Is Disruptive Innovation? Harvard Business Review, December 2015, pp. 44-53.
[11] Kane, G. C., Palmer, P., Phillips, A. N., Kiron, D., Buckley, N. (2016) Aligning the Organization for Its Digital Future (Research Report), MIT Sloan Management Review, Cambridge, Massachusetts (with Deloitte University Press), July 2016, pp. 1-27.
[12] Tabrisi, B., Lam, E., Girard, K., Irvin, V. (2019) Digital Transformation Is Not About Technology, Retrieved 18.03.2109. from
[13] Newman, D., Blanchard, O. (2017) Futureproof: 7 key pillars for digital transformation success, Broadsuite Inc., Naperville, Illinois, pp. 9-194.
[14] Newman, D. (2018) Understanding The Six Pillars Of Digital Transformation Beyond Tech, Retrieved 11.02.2019. from 21/understanding-the-six-pillars-of-digital-transformation-beyond-tech/#536af2cb3f3b
[15] Mašić, B., Nešić, S., Nikolić, D., Dželetović, M. (2017) Evolution of knowledge management. Industrija, 45(2), pp. 127-147., Retrieved 07.02.2019. from https://scindeks-clanci.
[16] Peinl, R. (2017) Knowledge Management 4.0 – Lessons Learned from IT Trends. Tagungsband der 9. Konferenz Professionelles Wissensmanagement (Professional Knowledge Management), FZI Forschungszentrum Informatik, Karlsruhe, Germany, pp. 112-117. Retrieved 07.03.2019. from
[17] APQC (2015) 2015 Knowledge Management Priorities (Executive Summary), Retrieved 04.02.2019. from KM_Priorities_ExecSum.pdf
[18] Joseph, S. (2019) Why Enterprises Need to Focus on Knowledge Management When Implementing AI, Retrieved 27.03.2019. from focus-on-knowledge-management-when-implementing-ai-2dba140550e2

Association of Economists and Managers of the Balkans – UdEkoM Balkan
179 Ustanicka St, 11000 Belgrade, Republic of Serbia