Vasko Vassilev
Transport University Sofia, Bulgaria
Predrag Jovanovic
University of Belgrade, Serbia

3rd International Scientific Conference – EMAN 2019 – Economics and Management: How to Cope With Disrupted Times, Ljubljana – Slovenia, March 28, 2019, CONFERENCE PROCEEDINGS published by: Association of Economists and Managers of the Balkans, Belgrade, Serbia; Faculty of Management Koper, Slovenia; Doba Business School – Maribor, Slovenia; Integrated Business Faculty –  Skopje, Macedonia; Faculty of Management – Zajecar, Serbia, ISBN 978-86-80194-17-2, ISSN 2683-4510


The main objective of the study of performance management is to promote and improve the efficiency of employees. This is a continuous process in which managers and employees jointly plan the goals and contribution of everyone. The main management tools are related to identifying areas for improvement; identifying needs for personal and professional development; promoting good achievements. Performance appraisal is based on a predefined set of criteria described in this study. The study shows the existence of formally documented strategies and a clear need to raise awareness of the different hierarchical levels. The available level of communication with regard to the monitoring and evaluation systems used also shows that there is a need for improvement and intensification. At the central level, there is a claim that there is a labor assessment system, but the evaluation conditions and the criteria used are poorly transmitted at the next levels of government. Another important area is the assumption and allocation of responsibilities, which has not changed in recent years. The adequacy of the system to the external environment implies changes that are in line with the inevitable commercialization of Serbian railways.
In order to record as-Is situation on Performance management, and to propose upgrade on the existing methodology of a continuous process of planning, monitoring and reviewing employee performance, a study was realized. The main objective was to provide sufficient information for analysis which enabled to develop a performance management plan based on a key indicator system. As-Is analysis findings, cross-referenced with the best practices have determined a particular “gap” level. In order to overcome the gap were developed guidelines, optimally adjusted for state-owns railways of Serbia. The main results of the study are related to a description of the necessary requirements for successful performance management, including organizational, procedural prerequisites and necessary functional skills and competencies of the supervisors. A system of key indicators for functional monitoring of the effectiveness of the human resource management process is also proposed. Primarily to determine the quality of the KPIs we defined, we have conducted Data Envelopment Analysis (DEA). The study ends with the following conclusions: to build further work on human resource transformation, namely improving information and coordination of information at different hierarchical levels by optimizing the communication system; optimizing the system for allocating responsibilities for increasing labor productivity; updating the system for monitoring, evaluation and compensation of labor. Achieving a good Success Management system is possible when performing a series of activities such as: design and validation of an adequate system of objectives; Restructuring the economic subsystem and functional redistribution in line with the enterprise’s objectives; development of a functional specification for the digitalization of the performance management.


HR transformation, performance management, digitalization, railway.


[1] Charnes, A., Cooper, W.W., and Rhodes, E. (1978). Measuring the efficiency of decision- making units. European Journal of Operations Research 2: 429-444
[2] Charnes, A., Cooper, W.W., and Rhodes, E. (1981). Evaluating program and managerial efficiency: an application of Data Envelope Analysis to program follow through. Management Science 27: 668-697.
[3] Farrell, M. J. (1957). The measurement of productive efficiency. Journal of the Royal Statistical Society, Series A, 120: 253-90.
[4] Continuous Performance Management,
[5] Human Resource Management Practices Questionnaire
[6] Performance Appraisal – Human Resources Interview Questions & Answers
[7] Skibniewski, M. J. & Ghosh, S. (2009). Determination of Key Performance Indicators with Enterprise Resource Planning Systems in Engineering Construction Firms. Journal of Construction Engineering and Management, 135 (10), 965-978. /(ASCE)0733-9364(2009)135:10(965)
[8] Ulrich, D. & Brockbank, W. (2005). The HR value proposition. Massachusetts: Harvard Business School Publishing.
[9] Gabčanová Iveta, Human Resources Key Performance Indicators,
[10] Human Resources KPI List,

Share this

Association of Economists and Managers of the Balkans – UdEkoM Balkan
179 Ustanicka St, 11000 Belgrade, Serbia

Udekom Balkans is a dynamic non-governmental and non-profit organization, established in 2014 with a mission to foster the growth of scientific knowledge within the Balkan region and beyond. Our primary objectives include advancing the fields of management and economics, as well as providing educational resources to our members and the wider public.

Who We Are: Our members include esteemed university professors from various scientific disciplines, postgraduate students, and experts from ministries, public administrations, private and public enterprises, multinational corporations, associations, and similar organizations.

Building Bridges Together: Over the course of nine years since our establishment, the Association of Economists and Managers of the Balkans has established impactful partnerships with more than 1,000 diverse institutions across the Balkan region and worldwide.

EMAN conference publications are licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.